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Returns
We accept returns within 14 days of the delivery date, provided the piece is:
- unworn, unwashed, and unaltered
- in original condition, free from makeup, marks, and odours
- with all original tags and packaging intact
- accompanied by the original invoice
- not used for photography, social media, or any commercial or personal gain
Items that do not meet these conditions will not be eligible for return or exchange and will be sent back to the customer's address.
How to Start a Return
Email info@assilebrand.com with your order number before sending anything back. We will confirm the return address and process please do not send items back without contacting us first.
Return Shipping - Israel
Courier pickup for a refund: ₪30 (deducted from the refund amount)
Courier pickup for an exchange: ₪15
Free self-drop-off by prior appointment at our Haifa office
In accordance with the Israeli Consumer Protection Law, a cancellation fee of up to 5% of the product price or ₪100 (whichever is lower) may apply.
Return Shipping - International
Customers outside Israel are responsible for return shipping costs and any customs charges. Please contact us at info@assilebrand.com before sending any item back. We recommend using a trackable shipping method, as we cannot issue a refund for items lost in transit back to us.
Refunds
Once we receive and inspect the returned item, we refund the item cost to your original payment method within 5-10 business days (it may take up to 30 business days to appear, depending on your card issuer or bank). Original shipping costs, duties, and customs fees are non-refundable.
Defective or Incorrect Items
If you received a defective or incorrect item, please contact us within 48 hours of delivery. We will arrange a replacement or full refund at no additional cost to you.
Exchanges
Size exchanges are welcome, subject to availability.
Sale Items
Items purchased at a discounted price may be subject to different return conditions. Please contact us for details.
Damaged or Non-Compliant Returns
If a returned item does not meet the conditions above, or arrives damaged through mishandling, we reserve the right to decline the refund or apply a restoration fee at our discretion.
Questions?
Email: info@assilebrand.com